KLR Achieves Best in Class Net Promoter Score of 83
Added on February 1, 2017
KLR, a premier accounting and business advisory firm, is pleased to announce that its Net Promoter Score reached 83. KLR’s score is particularly noteworthy as scores above 50 are extremely rare in the Accounting industry. Regardless of industry, KLR's score of 83 is strongly indicative of excellent client loyalty.
“Our focus has always been on our clients”, said Alan Litwin, Managing Director. “These results are a sign that our dedication to providing unparalleled service has been successful. Our clients’ loyalty justifies our Firm’s values, focus and dedication to providing the highest level of service".
Net Promoter Score (or NPS®) is the result of a survey on clients’ direct feedback and measures the loyalty that exists between a provider and a business. The results calculated the percentage of KLR’s clients who qualify as “promoters” (rating the company 9 or 10 on a 0-to-10 point scale) minus the percentage who are “detractors” (rating 6 or lower). Scores can range from -100 to +100 with scores of +50 and higher considered a “best in class” client service level. A high NPS is often associated with strong and valued relationships.